Blog

Building Simple

24 Nov Upcoming Holiday Hours and Support Schedule

My how time flies! We’ll soon arrive at Thanksgiving, and we're pretty excited for turkey! In observation of the upcoming holiday, and so that our team may enjoy their families and much due time off, we have special Customer Support and Sales hours ahead: November Wednesday Nov. 26th - 7:30am to 11:30am PST Thursday Nov 27th to 30th - Closed December Wednesday Dec. 24th - 7:30am to 11:30am PST Thursday Dec. 25th to 28th - Closed Wednesday Dec. 31st - 7:30am to 11:30am PST January Thursday Jan. 1st  - Closed Our Customer Support teams will operate on our minimal schedule during these times, keeping our eyes on our network 24/7 and responding to service impacting tickets during our off hours. If you need help during off hours, simply email us at help@simplephoneco.com to open a ticket with us. We’ll continue to monitor tickets every day. Happy Holidays!...

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22 Nov Simple Phone Co. is moving to Historic Downtown Fullerton

With the year nearing an end, and the festive activity of the holiday season setting in, we’ve had an unbelievable year to think back on. We’re so thankful to all of customers and partners, and to put it simply; we have grown in every way imaginable. With that, we also excited to share that we have a new home in the Historic Downtown Fullerton’s “Dean Block”. In short review, and a promise for a more detailed report soon, in just the past 10 months alone we’ve nearly doubled our team, exponentially expanded our network, launched our new Platform, introduced several new services, a stunning new site, and out grown our little offices in Costa Mesa. We set out a few months ago to prepare for our next chapter, with a couple of upcoming missions and project in mind ahead. The first is about the community; we want to be a part of a new movement in Orange County centered on innovation and support for start-ups, creative types, and more. We are long fans and frequent guests of events like Start-up Grind Orange County, various Meetup.com events, and other activities hosted by our friends at TechSpace not to mention others. The second is that we simply needed more room for...

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26 Oct The Shop, Service and Phone Ordering Made Simple

Early last year we launched a new site dubbed the Simple Phone Store with the mission to provide an easy window to shop and research phones compatible with VoIP services. Naturally the site was popular for our Hosted Phone customers, but we also learned a great deal about how users shop for new equipment in 2014. While the original vision was provide any and all options and brand, it became clear customers wanted only a few options of our best to offer, and preferred a streamline “in one sale” solution for joining us. With all that we learned this past year, we’re excited to relaunch our new site with our newly integrated Shop pages. With the new Shop, you can order equipment and service in one simple checkout, plus order additional equipment for existing services with the same free activation as many of our first time customers order at the start. When designing the Shop, we decided to carry only 2 preferred brands with the intention of only carrying models we’d recommend ourselves in both “value-added” and “premium” flavors. Our picks include a great selection from Grandstream and Polycom, with Panasonic for cordless solutions. We’ll keep our offerings to date as new...

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22 Oct Get real-time status to known issues on our new Status Page

Getting an immediate look and transparent view into the status of planned and unplanned maintenance work is now easier than ever. Like many other like-minded tech companies that believe in providing clear and honest updates to real issue tracking, we've partnered with StatusPage.io to provide realtime network and trouble status monitoring for current and past known issues. View this new site at status.simplehoneco.com today. Our new status page is hosted by our third party partner, and our engineering team will report known issues and updates to communicate with you, and our team in realtime. We believe this new feature, and transparent initiative will give our customers the same accurate and quick access to information just as quickly as our customer support team. Being open and honest about known issues will also shed a real light on the high quality service and network we continue to build everyday. For customers with upgraded SLA agreements, our new status page will also offer full access to post-Morton RFO reports and more. As always, if your entente ring an issues, and don't see it here, contact us right away....

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13 Oct Introducing a fresher Simple Phone Company

Here it is, our all-new fresher Simple Phone Company with a stunning new site, two new services, launch of our new Hosted Phone Platform, and much more! Today we are launching these exciting updates and new services, some we've been working on for several years. Over the next few days, we'll highlight the new services and updates here on our blog. To give you a taste as you navigate our new site, here is a sample of some of the exciting new details: New Site and Shop We've brought our new site and previously separate phone store together into a single new home. Navigate our new service pages, quickly order new phones and services, and so so much more. Give it a few clicks, and happy surfing. > Jump to our Shop Two New Services Along side our new look, we're also launching two very popularly requested services dedicated Conference Lines and SIP Trunking. With Conference Line, you'll get a unique toll-free Conference Line and the lowest per-minute usage around starting at just $20. We're also launching a public BETA for our SIP Trunking and Wholesale service. > Visit Conference Line and SIP Trunking Hosted Phone Platform Our biggest news today is for our biggest service, Hosted Phone for business. We've worked...

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