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Building Simple

Anaheim Park

25 Feb February Outreach: Let’s Serve our Homeless Neighbors

We're excited to share that our entire local Fullerton team will be participating in a community service project for Acts of Kindness and Love Our Cities. We'll be feeding our homeless friends and neighbors from Fullerton and Anaheim, CA. If you'd like to join us, please visit their page for more details. Our mission is to start an on-going effort of giving back to our local communities. We invite other small business, and tech startups alike, to participate in community service with their teams too. There is so much need for support for the threads of our communities, and Simple Phone Company is proud to participate and act for these efforts. We're calling this initiative Outreach, and it's just a start. In support of this, our Customer Support by phone will close 1 hour early at 3pm on Friday, February 27. (Photo credit City of Anaheim)...

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seattle

26 Jan Hello Seattle (and GeekWire Startup Day)

Simple Phone Co. is Seattle bound, literally! Join us Friday January 30st in Seattle for Geekwire Startup Day conference. We'll be attending the days festivities and speakers, and meeting with founders and start-ups alike. We're exciting to hear from some of tech's most interesting people, and connect with new and growing tech companies from across the country. We'll be live tweeting throughout the conference at @simplephoneco, so be sure to follow us and tweet back. If your attending too, we'd love connect and meet up. Contact us at help@simplephoneco.com for a follow-up from the team making the way up north. See you soon!...

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disneyland

21 Jan Spotlight: Hello Orange County

This week we wanted to start our Spotlight Blog series on our very own home, Orange County, California. Rightfully known as the home to such TV’s shows like The OC and Laguna Beach of recent years, it’s also home to several important pharmaceutical corporations, car companies like Hyundai and Kia, and popular apparel brands like PacSun and Quicksilver to name of few. Orange County is as diverse in companies of all size and scale, as many big cities are as one. And with Disneyland and Los Angeles Angels in back drop, there is also a rich heritage of entrepreneurial and small businesses alike nestled in the old orange groves and strawberry fields that once lined the area. To name a few, Oakley, Vans Shoes, and even Fender were all founded here too. Fender guitars alone was first played and founded steps away from our new offices in Fullerton in fact. Some of our customers also call OC home too. For 41 years Southwood Pest Control have been managing the critters we least desire living amongst us. With our Hosted Phone solution, Southwood manages local numbers from nearby areas all around Southern California. This give them a very local advance without the cost...

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10 Jan Spotlight on Communities: Coming Soon

Imagine visiting a new city somewhere, anywhere. In a snapshot the ambiance speaks the stories of the building and foundation of the community. In the big city you might notice all the lights and noise that fill the skyline at all altitudes, and in smaller town you may notice the bricks that holds the roof of the local market. Though different materially and in volume, these two places are connected and thriving through the very simplest of modern achievements; communications. It’s hard to imagine the pharmacy in that tiny town without a phone number to call to ask about remedy for a rash. Even more so, it’s equally unimaginable not being able to chat with your bank back in the city who answers in the need of financial help. Communications keep these communities connected both locally, and remotely. We build services to empower both the big and small to communication not just clearly, but simply. For the next several weeks, we’re going to highlight communities of our customers across the country. With each stop, we’ll share a story about how people are using our services to connect with their loved ones, and how their businesses are using our flexible Hosted Platform features...

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24 Nov Upcoming Holiday Hours and Support Schedule

My how time flies! We’ll soon arrive at Thanksgiving, and we're pretty excited for turkey! In observation of the upcoming holiday, and so that our team may enjoy their families and much due time off, we have special Customer Support and Sales hours ahead: November Wednesday Nov. 26th - 7:30am to 11:30am PST Thursday Nov 27th to 30th - Closed December Wednesday Dec. 24th - 7:30am to 11:30am PST Thursday Dec. 25th to 28th - Closed Wednesday Dec. 31st - 7:30am to 11:30am PST January Thursday Jan. 1st  - Closed Our Customer Support teams will operate on our minimal schedule during these times, keeping our eyes on our network 24/7 and responding to service impacting tickets during our off hours. If you need help during off hours, simply email us at help@simplephoneco.com to open a ticket with us. We’ll continue to monitor tickets every day. Happy Holidays!...

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22 Nov Simple Phone Co. is moving to Historic Downtown Fullerton

With the year nearing an end, and the festive activity of the holiday season setting in, we’ve had an unbelievable year to think back on. We’re so thankful to all of customers and partners, and to put it simply; we have grown in every way imaginable. With that, we also excited to share that we have a new home in the Historic Downtown Fullerton’s “Dean Block”. In short review, and a promise for a more detailed report soon, in just the past 10 months alone we’ve nearly doubled our team, exponentially expanded our network, launched our new Platform, introduced several new services, a stunning new site, and out grown our little offices in Costa Mesa. We set out a few months ago to prepare for our next chapter, with a couple of upcoming missions and project in mind ahead. The first is about the community; we want to be a part of a new movement in Orange County centered on innovation and support for start-ups, creative types, and more. We are long fans and frequent guests of events like Start-up Grind Orange County, various Meetup.com events, and other activities hosted by our friends at TechSpace not to mention others. The second is that we simply needed more room for...

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26 Oct The Shop, Service and Phone Ordering Made Simple

Early last year we launched a new site dubbed the Simple Phone Store with the mission to provide an easy window to shop and research phones compatible with VoIP services. Naturally the site was popular for our Hosted Phone customers, but we also learned a great deal about how users shop for new equipment in 2014. While the original vision was provide any and all options and brand, it became clear customers wanted only a few options of our best to offer, and preferred a streamline “in one sale” solution for joining us. With all that we learned this past year, we’re excited to relaunch our new site with our newly integrated Shop pages. With the new Shop, you can order equipment and service in one simple checkout, plus order additional equipment for existing services with the same free activation as many of our first time customers order at the start. When designing the Shop, we decided to carry only 2 preferred brands with the intention of only carrying models we’d recommend ourselves in both “value-added” and “premium” flavors. Our picks include a great selection from Grandstream and Polycom, with Panasonic for cordless solutions. We’ll keep our offerings to date as new...

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22 Oct Get real-time status to known issues on our new Status Page

Getting an immediate look and transparent view into the status of planned and unplanned maintenance work is now easier than ever. Like many other like-minded tech companies that believe in providing clear and honest updates to real issue tracking, we've partnered with StatusPage.io to provide realtime network and trouble status monitoring for current and past known issues. View this new site at status.simplehoneco.com today. Our new status page is hosted by our third party partner, and our engineering team will report known issues and updates to communicate with you, and our team in realtime. We believe this new feature, and transparent initiative will give our customers the same accurate and quick access to information just as quickly as our customer support team. Being open and honest about known issues will also shed a real light on the high quality service and network we continue to build everyday. For customers with upgraded SLA agreements, our new status page will also offer full access to post-Morton RFO reports and more. As always, if your entente ring an issues, and don't see it here, contact us right away....

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13 Oct Introducing a fresher Simple Phone Company

Here it is, our all-new fresher Simple Phone Company with a stunning new site, two new services, launch of our new Hosted Phone Platform, and much more! Today we are launching these exciting updates and new services, some we've been working on for several years. Over the next few days, we'll highlight the new services and updates here on our blog. To give you a taste as you navigate our new site, here is a sample of some of the exciting new details: New Site and Shop We've brought our new site and previously separate phone store together into a single new home. Navigate our new service pages, quickly order new phones and services, and so so much more. Give it a few clicks, and happy surfing. > Jump to our Shop Two New Services Along side our new look, we're also launching two very popularly requested services dedicated Conference Lines and SIP Trunking. With Conference Line, you'll get a unique toll-free Conference Line and the lowest per-minute usage around starting at just $20. We're also launching a public BETA for our SIP Trunking and Wholesale service. > Visit Conference Line and SIP Trunking Hosted Phone Platform Our biggest news today is for our biggest service, Hosted Phone for business. We've worked...

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