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News and Updates

More Platform Features!

With Valentine’s Day here, why not celebrate our love for great voice experiences too? Fresh for February, our User Portal, troubleshooting app, and white-label is updated with all new features:


User Portal

Check out our update to User portal, the one-stop end user portal to manage voicemail online, view faxes, manage call forwarding in one simple place. Admins can easily set the password for any User to activate the User Portal App. Also while in User Portal, users can view real-time time status for active device registrations.

> View Tutorial for User Portal

 


Debug App

Also updated for February, our new and improved Debug App is more helpful than ever. See active registrations for any user or device, lines in use, and troubleshoot notifications for voicemail, faxing and more. Admin users can find the updated Debug app automatically in the App Exchange within our Voice Platform.

 


Private-Label

Only months since our launch, we’re excited to welcome many new Partners and Providers from across the country who are now using our Voice Platform to power their own solutions. Private-Label is the best of Simple Phone Company, available in slices to build your own solution.

If you are or you know an IT, Consulting, or Service Provider looking for an incredible wholesale white-label solution, please visit us at simplephoneco.com/provide.

(more…)

Platform – New Features for January

Last month we rolled out our Platform Advanced update which launched an intuitive new interface for managing your service and features. If you missed it, you can read more about it here. It’s chocked full of exciting new features and a modern new look.

As promised, we have some exciting new updates to share for January too. Take a look around, and here are a few we’d like to spotlight:

Text to Speech

When building a menu or media (that’s a spoken message), you can now use Text to Speech with customizable voices and languages.

This feature can be found in the Play Media feature within Callflow App or SmartPBX’s Virtual Receptionist.

Sending Faxes

Now available for all users, Fax Box allows you to receive and now Send faxes from any number.

You can enable this feature within Call Flow’s Fax Box section, or add a Fax Box for each user in SmartPBX.

Presence

With more phones shipping with more buttons, many harken to think about the “good old days” when you could see someone else busy on the phone. Our presence feature is just that, but advanced enough to know when any one user’s phone or apps are in-use, or just monitor a special phone or app, easily.

You can also monitor use of Call Parking, Conferences, and more. To learn more about Presence, schedule a support appointment, or check out our new video tutorials.

> See all our amazing and included features

Introducing Appointments

Our concierge-style approach to support and on-boarding is easily one our best signatures features, and we wanted to make it even easier to get more on your schedule.

Introducing Appointments, a simple, on-demand feature to schedule a Specialist on your time. Just pick an available time, choose a subject from training to support, and we’ll call you on time to help. This new support feature is free to all customers.

> Schedule an Appointment  (more…)

Platform Advanced

We’re excited to announce Platform Advanced, our updated and redesigned portal for managing your voice services from any computer or tablet. Our fresh new design makes it easy to manage all system features, and introduces many new features too! Here are a few exciting enhancements:

Provisioning – Drop-in friendly provisioning for popular Polycom, Cisco, and Yealink phones.

SmartPBX – All-new easy to use feature builder to manage many features in one single view.

Responsive – Looks and works great on mobile and desktop computer.

Platform Advanced will become our default look soon, and we’re updating support documents throughout December to prepare for it’s arrival. Feel free to start using today, ask questions, or request a complimentary Personal Training today.

> Login to Platform Advanced today

Holiday greetings

Tis the season to set Holiday Greetings, and with our Hosted Platform it could never be easier. We’ve created a simple tutorial to help setup one, and are making our support teams available for free Personal Trainings to help you create the best one too.

> View Holiday Features Tutorial in Platform

> Request a Personal Training

Partner Providers

We’ve been hard at work learning from our customers who resell our solutions, and we’re pleased to announce we’re expanding white label solution for more Providers. We believe deeply in building great relationships and experiences, and our Providers are a unique connection in communities beyond our reach. As a Partner Provider, we empower you with direct access to all the great features and functions of Simple Phone Co. products to build your own unique Voice Service. It’s more than a Platform, it’s complete wholesale package for systems, services, hardware, network, and personalized support. We are exciting enhancements are on the way for our Providers, so keep an eye on our blog for future updates.

> Learn more about our Provider service

Introducing Managed Network

That thing that makes the internet, just got more simple!

 

Since our founding, our mission has been to provide the best voice services backed by a incredible support experience. Now, we’re excited to now include your local network too! (aka that stuff that makes and shares the Internet)

Introducing Managed Network plan with included managed SimpleWan router, cloud-based dashboard, enterprise features, and expert support form our friendly team. Starting at just $50 a month we’ll co-pilot our network with you, ensuring your voice quality is always priority, lightening fast internet, alerts you when something is detected wrong, and provides a friendly voice with included technical help.

Our Managed Network plan is now available for all customers, nationwide. Upgrade your network today to get our included managed Router with free a Personal Demo and Setup today!

> Learn More or Schedule Demo

More Video Tutorials

This month we’re excited to share that we’ve added even more great video tutorials on features like Hot Desking, advanced features, and more! Our video tutorials are short, sweet, and simple to follow. Add new features, or understand what’s under-the-hood for more.

> View Video Tutorials

Special Toll-free Numbers

Having a toll-free number says a lot about a business, but it doesn’t have to complicated or expensive. Plus with free Vanity and Personalized searches, we’re happy to help Hand-Pick available numbers to include words, your business name, or any other pattern of your choice– at no cost. Adding extra numbers is a breeze, and costs only just $3 /pre-number /per-month. Toll-free usage is only 2.5 cents per-minute.

> Contact Us for Hand-Picked Toll-free Numbers

Feedback

We’d love to hear from you. Thoughts, feedback, questions, feature ideas, or even recipe swap too. Just email feedback@simplephoneco.com, and you’re message will be sent to the top and the team.

Hello Partners and Friends!

We’re packing up the plane and heading back-east for Channel Partners in Washington DC this August 15-17th… next week! Come meet our team and chat with us about the future of simplified communications, upcoming features, projects, and more. Our CEO and SVP will be on hand to meet and greet you for our first expo attendance. We’d love to meet you too! If you’d like me to meet-up, or grab coffee, contact daniel@simplephoneco.com or 844-4-Simple extension 111 to schedule an appointment. See you in DC!

Hello Summer!

Video Tutorials, New Help Center

Now playing… Video Tutorials! We’ve been hard at work rebuilding our Help Center at help.simplephoneco.com… and are excited to share some incredible enhancements. Overall, the new Help Center looks as great on a computer as it does your phone, features 20+ video tutorials, includes 30+ updates to written guides, and more.

> View new Help Center and Tutorials

Updated Phones Selection, Faster Shipping

Starting this month we’ll be launching our new fulfillment centers across the country. With this enhancement, we will be able to cut ground delivery in half, and dramatically reduce delivery time with our complimentary Personal Setup at no cost. Whether you’re a new customer, or simply adding a phone, you’ll love our new shipping process and save even more!

> View Phones

Upcoming Platform Update

Get ready, because our exciting updated Platform web portal is being updated this month. You’ll love our new responsive and app-friendly update that looks as great on a computer as or down your smartphone. New features will be launching soon like SmartPBX View, Debugging View, and more!! Want to be the files to test and see the new features, just email us to early access today.

> Contact Us for Early Access

Chat Concierge

Chat support offered by others is usually a painful experience. Our own experience reminds of memories little questions getting lost in “connecting” delays, the remote “agent” not understanding, or far too often no one home altogether… So we’ve been playing with the idea of how to do online chat differently, and that fits into our “personalized support” style. For the next few weeks we’ll be testing a feature we call Simple Concierge, for quick human responses for common questions, and easy personal follow-ups for support and troubleshooting. Come by, and click the “chat” icon in the bottom corner. Feedback or ideas? Email us at feedback@simplephoneco.com.

> Visit Simple Phone Co.

The Challenge

This summer, we’re launching a silly experiment to prove how much you can save with Simple Phone Company… Introducing The Challenge! Know a business or friend that’s paying too much for business phone service? Have them send us their bill, attend a free demo, and if we can’t save them money monthly we’ll send them a fully stocked Beer Fridge or Espresso Bar. Even better, during July, any referral that signs up will earn you a $200 credit. Are you ready?

> Visit The Challenge

New Wide-Area Cordless IP Phones

Our friends at Yealink just announced a second cordless phone to compliment their IP phone offerings, and it’s neat one. The W56P not only features and refined hardest with color screen, and a powerful new linking feature that allows you to connect up 6 antennas to create wide-area cordless reception. With that new feature, you can cover an entire floor or building with one handset that can navigate every corner.

> View all our phones at simplephoneco.com/phones

Introducing Exports in Platform

For users looking to make advanced call reports and analysis, a new CSV Export button is now available for all Platform users. You can use search field to drill down any specific data you need within the date range you have selected. Search a number for inbound calls, a date for information on any specific day. Search numbers, names, Caller-IDs, and more.

> Questions? Start a support request.

Special Referral Offer

Know a small business or team in need of amazing voice service? During the month of June you can refer any customer to Simple Phone Company, and receive a 100% credit matching their first month. This is a special offer, and is available to every customer. They’ll benefit from our exclusive Personal Setup and Training, concierge-style support, great phone pricing, and more.

> Invite them to contact us, or schedule an intro call today

Get Virtual Fax

Sometimes you just can’t shake off the need for a fax. For June, you can add a Virtual Fax Add-on line for just $5 each per-month for life. (Regularly $8) Choose local phone numbers from any area code nationwide, or use an existing phone number at no additional charge. Use promo or coupon code vfaxjune16 when ordering for this special offer!

> Order a Virtual Fax Add-on

Test Upcoming Features

As we jump head first into Summer, we’re getting ready to launch all sorts of exciting Platform features, new IP Phones, refreshed management systems, easier ordering experiences, and much more. New features include Provisioning, SmartPBX, Responsive Management, and more. We’re looking for users who are interested in testing our new services and features. If interested, contact us at help@simplephoneco.com and we’ll get you connected.

Cheers to an exciting start to summer!

– Simple Phone Co. Team

Even Better Emails

Our Dev teams started the month off big, and the past few weeks we’ve been hard at work making little features more useful. Messages like Voicemail-to-Email will now deliver more quickly, and without SPAM detection. All messages from our Platform system will now arrive from “message@simplephoneco.com”, so be sure to add our new address to your contacts too!

$5 Conference Line Offer

Whether your a small or growing business, having a conference line is super convenient way to meet and chat by phone without tying up the lines. We want to make sharing conference service available with more customers easier! For this month only, you can add a Conference Line (with included toll-free) to any plan for $5. Keep conference line for the discounted price for as long as you keep the add-on, and usage minutes are only 2.5 cents a minutes.

> Order Free Conference Line (Use code: Conf416)

Personal Support

We are really excited about supporting our customers differently, with personalized support. As a reminder, our unique support features like Personal Training and Personal Setup are available to all customers regardless if your a new or established customer. If you’d like a refresher, join us for a free webinar event on April 26th or schedule free Personal Training by opening a support request at help@simplephoneco.com.

Hosted Platform Login

We’ve updated the URL for logging into Hosted Platform for all users. While many continue to connect to their “company.hostedphone.co”, for some users this has become more difficult when managing multiple accounts. To make it easier, we’ve updated our public and supported login link to “dashboard.hostedphone.co”, so be sure to bookmark it. You can continue to use the same username, and password, and account name  regardless of account. If you have any questions, just let us know.

Spring Ahead, Plans Forward

We’re continuing to build strong on our products and unique support this Spring. If you have any feedback you’d like to share, please feel free email our leadership team at feedback@simplephoneco.com. Your ideas, concerns, and thoughts make a huge difference, and we love sharing the Open Mic on development, planning, and improvements.

Hello Simple Phone Co. family!

This Friday March 4th, we are taking the day off… to spend the entire day devoted to you. Yes you, here’s the background… Introducing Refresh Day!

We love supporting our customers differently, and we are challenging ourselves by taking an entire day to devote ourself to work on doing more of just that. Projects, re-organization, development updates from our Dev team, and more are all scheduled to kick the day off. Our experiment and mission is to o come together to connect for one full day (chosen as one of our slowest days of the month), and challenge ourselves to develop, train, and work on how to further improve our resources, teams, and more.

As a follow-up we’ll post the outcome of this experiment because it’s a little different and exciting. Most importantly– since our regular scheduled programming will be different for one day, our support line won’t ring as it usually does. We wanted to let you know what to expect if you need help, or have a service issue. We’ll monitor new and updated support requests made at help.simplephoneco.com and by email at help@simplephoneco.com. Our support calls will go to a special voicemail, so if you need to report trouble, we’ll be watching for these support requests and messages.

That’s the announcement, and I am very excited to see what our team develops from this wild experience. If you have a question of feedback, let us know at help@simplephoneco.com.

Cheers-

Chris
CEO
Simple Phone Co.

Today we sent this exciting update to our customers:

It’s not often you get a real hand written email from your phone company, but we’re not like other phone companies… We’re excited for the new year, because 2016 is going to be very fun. To kick the new year off, we have some exciting changes and announcements that will launch today, and more news and enhancements coming in the months ahead.

Streamlined Services

We’re doubling down on Hosted, our most popular and fastest growing service since our launch. Over time, Virtual Fax and Simple Phone (our single line service) have become less and less popular as email replaces faxing and mobile phones replace home phones. But the disruption in business and team communications continues, and we’re fully focused on it.

> View our new Features page

To mind that focus, we’re talking our Hosted Phone and Hosted Platform on as our primary service and focus, bringing Virtual Fax and Conference Line in as supporting add-on services. Simple Phone will be available by request, and will called Simple Line. Our new site has been updated to align this focus, and provide an even simpler way to learn and use our services.

Simplified Pricing

With a streamlined focus on a our updated services, we’re also simplifying pricing too. Our pricing until now was based on resource cost, which isn’t the case any longer. Lines are now just $25 per-line at any quantity, down from starting at $30 a month. Every line now also includes 1 free local or toll-free number, and extra numbers are just $3 each.

> View our new Pricing page

As always, there are no contracts or commitments, no tiers or tax, and personal support is always included at no additional cost.

We’ll be updating billing plans for existing customers starting in February 2016. Because every plan and account is a little different in size and numbers, a few customers who many see a slight change in price under our new pricing. For these customers we’ll match the lower price you have now until you change or update services. More details about this change will be sent on a per-account basis in January, and feel free to contact us about any questions you may have.

Personalized Support

To carry our difference forward, we’re continuing to develop and invest in Personalized Support. New customers will benefit from our free Personal Setup, plus new and existing customers can schedule free one-on-one Personal Trainings. Our new Personal Training subjects include themes from Getting Start, New Phone Introductions, and walk-throughs of our Platform.

> View our new Help page

Enhanced Systems

As we continue to grow and focus on a simplified solution and pricing, built on uniquely personalized support, we’ve also made critical investments and upgrades to both our network, carrier partners, and Platform phone system. This month we’ll upgrade our servers and data centers with significantly increased capacity and resource for the years ahead. Investments in capacity and quality is just one of our ongoing development missions to always maintain the best phone quality and calling available, powered by the most powerful and intuitive systems.

These are just a few pieces of news to share for the New Year, and we have much more coming in the weeks and months ahead. Have an idea or feedback, just say hello. Our team is listening, just shoot an email to feedback@simplephoneco.com.

We’ll be in touch again soon, and enjoy the New Year!!