Dear Friends,
Our Simple Phone Company Help Team by phone will be unavailable beginning Friday at 1pm, and continuing through Sunday as we move to our new offices in Irvine, CA. Calls to our Help Team will be directed to a special voicemail that will be monitored throughout normal operating hours.
For immediate support, our Help Team by email will remain unaffected around the clock.
We apologize in advance for any inconvenience this may cause, and will do our best to respond to any urgent situations by email or messages left at our special voicemail during our move.
Our new, larger, offices will help us provide an even better customer experience. (And even some new exciting services in next few weeks.)
We appreciate your business and understanding.
Chris Meadows
President, Simple Phone Co.
UPDATE:
All weekend we worked like busy bees to complete the transition to our new offices in Southern California. Unfortunately, a combination of delays and system enhancements to provide free calling for Chile and Argentina in the wake of the devastating earthquake, are causing our Help Team by phone not to be ready until Tuesday at 8am PST. We are updating the IVR now to provide another special voicemail, and our Help Team by Email is unaffected. Thank you for your understanding, and we apologize for any inconvenience this may cause.
It’s worth noting that this and other changes over the past few days have not, and will not effect our service. Thank you.
Posted
on February 27, 2010, 7:18pm,
by Help Team,
under
Special,
Status.
Effective immediately, all calling to Chile or Argentina for the next seven days (until March 6) will be free. Customers with questions, or needing to enable International Calling, should contact our Help Team.
If you’d like to assist those effected immediately, please visit Google’s Crisis Relief site for the Chile Earthquake at http://www.google.com/relief/chileearthquake/.
- Help Team
Posted
on February 22, 2010, 5:52pm,
by Help Team,
under
New Service.
After listening to our customers and other prospective visitors, we have put together a list of the most frequently asked questions we get everyday.
But, that’s just the beginning! Starting today, we will continue to update the list with the hottest questions and answers from our email and phone Help Teams. Our goal is have the most comprehensive list of questions, fueled by the users of our service, and not a fancy marketing team. That’s the Simple Phone Co. difference!
Check it out now: simplephoneco.com/faq
- Help Team
Posted
on January 27, 2010, 1:00am,
by Help Team,
under
Status.
Simple Phone Company is now offers some of the LOWEST RATES around town, and the lowest compared to big corporate alternatives.
First, effective immediately, we are cutting our International Rates by 50% or more around the World! Now you can call anywhere in the world for less, and talk even longer.
Secondly, we are making these rates active as of January 1, 2010. Why is this so exiting you may ask? All statements for January with International usage will be automatically included with these new rates! (Meaning you were saving and you didn’t even know it.)
Check them out at simplephoneco.com/rates.
Unchanged is our commitment to great value with in our services with Unlimited Local and Long Distance calling in the US to all of our customers.
Thanks for being a part of the Simple Phone Company, and we hope you enjoy our new rates!
- Help Team
Beginning today, and now through the end of January, Simple Phone Co. will donate $5 for every new customer.
In addition to the donations, Simple Phone Co. will continue to honor complimentary FREE calling to Haiti until January 20th.
There is no need to apply a promotion code for either notice, our Help Team will make sure we continue to help in everyday we can.
- Help Team
