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In observation of the Christmas holiday weekend, our teams will be working special hours.
Holiday Hours:
Special hours for Christmas weekend:
Call: Phone Support closed.
Chat: Available 24/7 Sat. and Sun.
Email: Available 24/7 Sat. and Sun.
As always, we have engineers available 24/7 to monitor our network and services, and well as support for our customers via email and chat.
Well hello there!
Boy it’s been a busy Summer, and we’ve been hard at work for months launching our new my.SimplePhoneCo.com and getting ready to launch some exciting new services this month and next.
Enough with the foreshadowing, let’s talk about what we’re launching today to get ready for October.
We’ve totally redesigned our order and sign form. Now it’s as easy as steps 1 to 5, plus it now officially supports 8 different languages including Spanish, French, Italian and more!
New orders are now more streamlined and processed within minutes. Check it out at https://my.simplephoneco.com/order
We’ve collected and uploaded updated IP Phones and device guides for our business users. Also, we’ve added all the official welcome and setup guides that ship for all our different customers. Check them out at https://my.simplephoneco.com/downloads.php today!
As you may know, we shape every product and service we offer mostly from feedback and suggestions form our customers. We are excited to say that have updated each of our product pages with better details, and added new addon features. We also added a complete feature list and tech spec for each product we offer. Check them out at their respective pages from http://simplephoneco.com/Services.html
Lastly, and also influenced by customer feedback, we’ve simplified all billing dates. In our previous billing system, we issued and made due invoices on the day they were issued. We did not have late notices, and we often found customer month’s behind without knowing they owed. Here is how our new billing dates work:
Invoices Created: An invoice is created 7 days before it’s due. If your prefer Mail in Payment, we’ll print and mail your bill.
Invoice Due Date: Invoices are due 7 after the invoice was created.
1st Late Notice: Invoices are considered late 14 days after they are due.
We offer lots of different ways to pay. Contact our Help Team by phone or email to update your preferred payment method.. We offer “Mail in Payment”, auto-pay, Credit Card, eCheck, and PayPal. If your preferred payment method is “Mail in Payment”, you will never be charged without manually submitting payment by check or online, even if you have a credit card or eCheck on file.
As always, thank you for your business. If you have have feedback or comments, we’d love to listen. Contact us anytime at help@simplephoneco.com or 888.272.8070.
- Help Team
As the east coast weather’s Hurricane Irene, our engineers and Help Team are continuing to monitor our network.
At this time, there are no issues to report.
For continued status updates, please check back here.
-Help Team
Update 730pm Sat EST: Many people are effected by the wide-spread power outages. For those without power, once your power is restored, your Landline Adapter or IP Phone should find our network automatically. If you have any trouble, please contact us.
Update 230am Sun EST: Still no issues to report. We have expanded our support hours throughout the weekend.
Update 5am Sun EST: No network or data center outages to report. We will continue to monitor the situation
Update 1145am Sun EST: No issues to report. While we understand the majority of the storm has lessoned or cleared, any customers who had power outages and are having issues with their service may contact our help team anytime.
Hi there!
The past few months, our engineers has been hard at work on all sorts projects and enhancements for upcoming Simple Phone Co. services and products. We are please to announce the first wave of these new features as we promised earlier this year:
Introducing my.SimplePhoneCo.com! Emails will be arriving soon with your new username and passwords for customer.
If you have not yet received your new password, simply click this link to request it.
With the announcement of our all-new account and service management system, we are also making changes to some of our services and plans to better serve our customers. All the changes and announcements being made are from direct feedback from our loyal customers!
Here are a few highlights of our immediately new changes:
Check out the all-new my.SimplePhoneCo.com!
Now you can manage your services online with ease! Here are some of great things you can now do at my.SimplePhoneCo.com:
- View and upgrade plans and features for your account
- See past and upcoming invoices
- Pay your bill online
- Online Tickets or via emails to help@simplephoneco.com
- Live System and Server Status (Great for Hosted plan customers)
- New online Knowledgebase for popular questions and tutorials
- and more
New Simple Phone Plans!
While we often receive praise for our simple phone plans, when we added the Plus+ Plan last fall, many customers asked themselves “which is right for me?”.
We have no simplified our Home, Business, and WiFi Phone plans to one simple plan for each. The World calling from the previous Plus+ plan now beefed-up and available as an “addon”. All other features are now included for the same low of just $12.95.
Customers with Plus plans will be converted to normal plans, and have our new World Plan addon enabled at their next billing date.
E911 is now FREE for all plans!
E911 is becoming more and more required in communities across the country, and we think it’s important have for all of our customers. So with our true commitment to having no fees, and our drive towards offering the best phone service, we will now offer E911 to all customers absolutely free.
Customers who previous have the E911 tax will now have it included in their monthly service plan at no cost. (Except WiFi plans, due to technical reasons with smartphones.)
New Unlimited World, FREE for 20+ countries
One of our biggest requests is about adding more countries to our old World5 and World10 plans.
Starting immediately, we will being offering our previous Plus+ customers and available to all customers, as our new “World Plan” addon. This single addon will give you unlimited calling to 20+ countries.
View all the countries at simplephoneco.com/rates, and includes Canada, Mexico, India, China, Japan, Chile, UK, Germany, Ireland, France, Spain, and more. (Certain areas apply.)
Customer who wish to add this feature can contact our help or add online at my.SimplePhoneCo.com. Click My Services, click the view button next to your plan, then click View Available Addons.
All-new Affiliate/Referral Program
We want to thank and reward anyone who shares SimplePhoneCo with friends and family. Starting now, we are increasing the reward for any new customer you refer. Our new Affiliate/Referral program will now pay you directly for any plan we offer:
Home plan: $10
Business plan: $10
WiFi plan: $3
Hosted plan: $100 or more
To activate our new Affiliate program, simply click here or visit our new account portal at my.SimplePhoneCo.com and click “Affiliates” at the top.
WiFi Phone with new features and new devices
Our WiFi Phone plan is now available for almost any smartphone or tablet. We’re now compatible with any iPhone, iPod touch, iPad, Android, BlackBerry, Mac, and PC for one low price.
Plus, now all WiFi Phone customers now have access to call features like other Simple Phone Co line feature such as online voicemail, call forwarding, voicemail-to-email, and much more!
The Best and Friendly Support
With our new investments at my.SimplePhoneCo.com, our engineers and support team are now even more available to help you. We have added more staff to our popular chat, and all emails to help@simplephoneco.com are directly integrated with our ticket and account system. Try it out by sending a question to help@simplephoneco.com where our engineers are personally monitoring 24 hours a day.
That’s it! We are going to rest for a few days, then jump into building our next set of new features and enhancements for you to launch this fall.
As always if you have any questions, trouble, feedback, please feel free to contact our Help Team anytime. You may also send your feedback directly to our leadership and engineering team at feedback@simplephoneco.com.
Have a great week!!
The Simple Phone Co. Team
phone. 888.272.8070
email. help@simplephoneco.com
chat. simplephoneco.com
Pardon our dust, we’re busy making our services and network even better!
This weekend our team is working hard to upgrade and prepare our network for exciting new products and even better services.
To do so, we are disabling our online account system in order to upgrade on Friday (July 22) at 8pm PST to 3am Monday (July 24).
During this time you will not be able to pay your bill online, review invoices, update support tickets, or update your profile.
THERE WILL NOT BE ANY INTERRUPTION OF PHONE SERVICE.
Should you need any support during this downtime, or have any questions about this, please feel free to email our Help Team engineers 24/7 at help@simplephoneco.com or click “Chat” at simplephoneco.com.
Look for more details on all our exciting “newness” come Monday!
- Help Team