Blog

Building Simple

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16 Apr Out with the Old, In with the New

On April 1st, Simple Phone Co. launched it’s new and improved Help Center. Here are some highlights on the transition. Behind the Scenes: Our updated ticketing system uses the newest technology to power a sleek new interface for our Customer Support team to better manage your requests. From its inbox-like layout and “Quick Filter” views, our team can prioritize your tickets or create tickets to follow up on pending items. Features like "reminder notifications" and post-ticket surveys will help our Customer Support team be more organized than ever before and ensure your feedback is heard. Chat with us: Use our Chat feature to  talk with someone on our support team within seconds. Ask us questions about your services or tell us about about your weekend. We love catching up with our customers! Reading Material: Don’t forget about those nifty Help Center Articles that can aid you in solving issues or answering questions. Articles range from “Troubleshooting 'Device not Registered' Error” to “How to Call International Numbers”. If there is a topic you would like to see added to our Help Center, let us know! We hope you enjoy our new Help Center as much as we do. Happy browsing!...

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SPC-Beans

30 Mar To Caffeinate or not to Caffeinate?

That is the question.  To say that caffeine is loved at Simple Phone Co. would still be an understatement – It’s a part of our culture.  From espresso machines and French-presses to mini fridges stocked full of various energy drinks and teas, our Headquarters is the Willy Wonka factory of all things caffeine.  Still, we are IT Professionals here at SPC and we indulge responsibly… Ok, we consume a lot of caffeine - which is why the following article from Inc.com has us questioning whether or not the copious amounts of caffeine we ingest daily is beneficial to our health, our productivity, and ultimately our business. Caffeine: The Silent Killer of Success http://www.inc.com/travis-bradberry/caffeine-the-silent-killer-of-success.html While the debate of caffeine’s usefulness may rage on, we promise that our morning Cup of Joe won’t interfere with the amazing quality of products and services you've come to expect from us at Simple Phone Co.! :) (Photo credit Padurariu Alexandru)...

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Celebrating Earth Hour 2010, Canada

27 Mar Let’s turn off our lights for the planet!

The Simple Phone Co. team invites you to join us in observing Earth Hour 2015!  This global event aims to spread awareness about protecting our Earth's environment. From Niagara Falls to the Staples Center, communities around the world will be turning off non-essential lights for one hour in their homes and businesses.  Join us and millions more by turning off your lights on Saturday, March 28 from 8:30pm to 9:30pm to show our commitment to a healthier Earth.  Visit earthhour.org to learn more. (Photo credit worldwildlife.org)...

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Anaheim Park

25 Feb February Outreach: Let’s Serve our Homeless Neighbors

We're excited to share that our entire local Fullerton team will be participating in a community service project for Acts of Kindness and Love Our Cities. We'll be feeding our homeless friends and neighbors from Fullerton and Anaheim, CA. If you'd like to join us, please visit their page for more details. Our mission is to start an on-going effort of giving back to our local communities. We invite other small business, and tech startups alike, to participate in community service with their teams too. There is so much need for support for the threads of our communities, and Simple Phone Company is proud to participate and act for these efforts. We're calling this initiative Outreach, and it's just a start. In support of this, our Customer Support by phone will close 1 hour early at 3pm on Friday, February 27. (Photo credit City of Anaheim)...

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seattle

26 Jan Hello Seattle (and GeekWire Startup Day)

Simple Phone Co. is Seattle bound, literally! Join us Friday January 30st in Seattle for Geekwire Startup Day conference. We'll be attending the days festivities and speakers, and meeting with founders and start-ups alike. We're exciting to hear from some of tech's most interesting people, and connect with new and growing tech companies from across the country. We'll be live tweeting throughout the conference at @simplephoneco, so be sure to follow us and tweet back. If your attending too, we'd love connect and meet up. Contact us at help@simplephoneco.com for a follow-up from the team making the way up north. See you soon!...

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disneyland

21 Jan Spotlight: Hello Orange County

This week we wanted to start our Spotlight Blog series on our very own home, Orange County, California. Rightfully known as the home to such TV’s shows like The OC and Laguna Beach of recent years, it’s also home to several important pharmaceutical corporations, car companies like Hyundai and Kia, and popular apparel brands like PacSun and Quicksilver to name of few. Orange County is as diverse in companies of all size and scale, as many big cities are as one. And with Disneyland and Los Angeles Angels in back drop, there is also a rich heritage of entrepreneurial and small businesses alike nestled in the old orange groves and strawberry fields that once lined the area. To name a few, Oakley, Vans Shoes, and even Fender were all founded here too. Fender guitars alone was first played and founded steps away from our new offices in Fullerton in fact. Some of our customers also call OC home too. For 41 years Southwood Pest Control have been managing the critters we least desire living amongst us. With our Hosted Phone solution, Southwood manages local numbers from nearby areas all around Southern California. This give them a very local advance without the cost...

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10 Jan Spotlight on Communities: Coming Soon

Imagine visiting a new city somewhere, anywhere. In a snapshot the ambiance speaks the stories of the building and foundation of the community. In the big city you might notice all the lights and noise that fill the skyline at all altitudes, and in smaller town you may notice the bricks that holds the roof of the local market. Though different materially and in volume, these two places are connected and thriving through the very simplest of modern achievements; communications. It’s hard to imagine the pharmacy in that tiny town without a phone number to call to ask about remedy for a rash. Even more so, it’s equally unimaginable not being able to chat with your bank back in the city who answers in the need of financial help. Communications keep these communities connected both locally, and remotely. We build services to empower both the big and small to communication not just clearly, but simply. For the next several weeks, we’re going to highlight communities of our customers across the country. With each stop, we’ll share a story about how people are using our services to connect with their loved ones, and how their businesses are using our flexible Hosted Platform features...

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24 Nov Upcoming Holiday Hours and Support Schedule

My how time flies! We’ll soon arrive at Thanksgiving, and we're pretty excited for turkey! In observation of the upcoming holiday, and so that our team may enjoy their families and much due time off, we have special Customer Support and Sales hours ahead: November Wednesday Nov. 26th - 7:30am to 11:30am PST Thursday Nov 27th to 30th - Closed December Wednesday Dec. 24th - 7:30am to 11:30am PST Thursday Dec. 25th to 28th - Closed Wednesday Dec. 31st - 7:30am to 11:30am PST January Thursday Jan. 1st  - Closed Our Customer Support teams will operate on our minimal schedule during these times, keeping our eyes on our network 24/7 and responding to service impacting tickets during our off hours. If you need help during off hours, simply email us at help@simplephoneco.com to open a ticket with us. We’ll continue to monitor tickets every day. Happy Holidays!...

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22 Nov Simple Phone Co. is moving to Historic Downtown Fullerton

With the year nearing an end, and the festive activity of the holiday season setting in, we’ve had an unbelievable year to think back on. We’re so thankful to all of customers and partners, and to put it simply; we have grown in every way imaginable. With that, we also excited to share that we have a new home in the Historic Downtown Fullerton’s “Dean Block”. In short review, and a promise for a more detailed report soon, in just the past 10 months alone we’ve nearly doubled our team, exponentially expanded our network, launched our new Platform, introduced several new services, a stunning new site, and out grown our little offices in Costa Mesa. We set out a few months ago to prepare for our next chapter, with a couple of upcoming missions and project in mind ahead. The first is about the community; we want to be a part of a new movement in Orange County centered on innovation and support for start-ups, creative types, and more. We are long fans and frequent guests of events like Start-up Grind Orange County, various Meetup.com events, and other activities hosted by our friends at TechSpace not to mention others. The second is that we simply needed more room for...

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26 Oct The Shop, Service and Phone Ordering Made Simple

Early last year we launched a new site dubbed the Simple Phone Store with the mission to provide an easy window to shop and research phones compatible with VoIP services. Naturally the site was popular for our Hosted Phone customers, but we also learned a great deal about how users shop for new equipment in 2014. While the original vision was provide any and all options and brand, it became clear customers wanted only a few options of our best to offer, and preferred a streamline “in one sale” solution for joining us. With all that we learned this past year, we’re excited to relaunch our new site with our newly integrated Shop pages. With the new Shop, you can order equipment and service in one simple checkout, plus order additional equipment for existing services with the same free activation as many of our first time customers order at the start. When designing the Shop, we decided to carry only 2 preferred brands with the intention of only carrying models we’d recommend ourselves in both “value-added” and “premium” flavors. Our picks include a great selection from Grandstream and Polycom, with Panasonic for cordless solutions. We’ll keep our offerings to date as new...

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