Archive for the ‘Launch’ Category
We’ve been announcing a lot great news the past 2 weeks. From our launch of The SWITCHBOARD, the refreshed site, to an all-new Virtual Fax and JustFax.me system– we’ve been very busy building the best phone company. However, in the words of the late Steve Jobs, there’s one more thing that we’d like to share:
Introducing the Simple Phone Store (simplephonestore.com), a new place to shop and research phones and related technologies- whether you have our phone service with us or not.
What you get when you buy from the Simple Phone Store:
Honesty: We Only Sell What We Can Stand Behind
With online shopping often a mystery until delivery, we wanted to build a place that only contains the sort of items we have personally used (or tested) and can stand behind. You will not find anything in our store that we personally would not buy ourselves.
Free Technical Support
Included with every order, we offer free basic technical support and troubleshooting for 30 days after your purchase. From phone configuration help, to router troubleshooting, we’ll assist you to get your technology up and running should you need help.
Low Prices and Price Match Guarantee
We work directly with many of the bands we sell, and will always do our best to offer the lowest prices possible. If you find a similar item in a store nearby for less, we’ll happily price match it.
Free Phone Setup Before Shipping
If you have phone service with us, we’ll configure any IP Phone to work out of the box for you at no charge. Once your phone is delivered, simply plug it in and see it work. This service is available to any Simple Phone +Business or Hosted Phone customer.
Built and Certified for Hosted Phone
All the phones and networking equipment we carry are certified and tested to work perfectly with our Hosted Phone service. This includes complimentary phone setup before shipping. New Hosted Phone customers are also eligible for free store credit after sign-up. Click here to read about our plans.
We built a store, not as a means of making more money, but to give our phone services a face. This store is designed to be the sort of place we’d want to shop ourselves. Our goal is to build a great experiences, and we’ll change the store from time to time as we learn and enhance that promise.
If your considering our Hosted Phone service, this is ground zero for equipment research and budget planning. If you wanted to know what our service would look like sitting on your desk, this is it.
Please take a peak, and consider us the next time your in the market for phone or similar equipment. If you’d like to see us carry something, let us know anytime. Check back frequently, we’ve planned exciting promotions throughout the month of September in celebration, including free priority shipping on all orders.
- Simple Phone Store
A service of Simple Phone Co.
Two years ago we set out to plan and provide an affordable virtual fax solution for our phone customers, a highly requested feature at the time. With so many alternatives, we wanted to simplify a crowded solution with something that was simple to use, easy to take advantage of, and was priced fairly. While others still charge by the page or minute, our solution has remained unlimited. We called it JustFax.me, and it’s been a hot compliment to all our business users!
Today we’re excited to announce a completely rebuilt JustFax.me, that’s more simple and streamlined than ever! We’ve designed every corner around simple functionality without compromise. We’re also excited to continue offering all the same great features, while adding a lot power underneath the hood for future development. All of the enhancements have been focused on speed, simplicity, and accessibility.
To add to all this exciting news, we’re also introducing vFax Hybrid, a new service that allows you to send faxes with any fax machine, and still get all the benefits of our virtual fax plans.
Exciting enhancements include:
+ New Online vFax Manager
+ Redesigned Inbox with instant feature buttons
+ New Fax viewer with rotate, notation, and archive features
+ Users can now manage their own email addresses and passwords
+ Email to Fax and Fax to Email redesigned with speed and new functions
+ International Fax sending is now available… and more!
We’ve also rolled out an updated JustFax.me site filled with new direct feature links and information focused around using and understanding we have to offer. Existing customers will be transition over the next 2 weeks, and new JustFax.me accounts will be available starting immediatly.
With Summer coming to a close soon, we’re got some very BIG news to share.
We’re excited to announce that after several years of planning, a long summer of coding; we’ve developed a completely new phone network for all of our customers and their services! We call it The SWITCHBOARD, and it’s launching this week!
The team has been working hard, and we know you’ll love it as much as we’ve enjoyed designing and building it. All of our existing customers will be capable of switching to The SWITCHBOARD free of charge, and Hosted Phone and WiFi Customers will be upgraded automatically before August 31st. We’ll have more on that early next week.
Here are some key new features:
|All-new Online Management Portal
View voicemail, call logs, billing details, advanced forwarding, call reminders, and more.
|Instant Billing Details
See call cost and billing detail for international calls and inbound toll-free charges in real-time.
|Human Error Messages
Our errors have been updated with easy to understand explanations and reasons for mis-dials, bad numbers, and more.
Our new network was built with multiple layers of systems designed to instantly adapt to outages and various failures.
Looking for more details? Here are the tech specs for The SWITCHBOARD:
- Create your own login name and password for yourself or business
- All new online phone service management portal
- Voicemail: Manage voicemail online, set voicemail to email features, and pin
- Call Logs: View and search calls, international call costs, toll-free charges, and reports
- Address Book: Manage your own address book and short-code dialing list
- Forwarding: Enable forwarding features including Follow-Me, ring times, and more
- Call Blocking: Manage individual call blocking and Anonymous settings
- Automatic failover across the country should outages occur
- Real-time call billing allows you to see the cost of any international or toll-free charges
- Register multiple devices or phones to one account
- Lightening fast call connections and setups
- Support for thousands of calls per second for larger Hosted Phone customers
- Override layer for emergency forwarding and billing details for Hosted Phone
- Computer, tablet, and smartphone capable; optimized for tablets
- Language support for English, Spanish, French, German, and Italian
We’re just getting started, and The SWITCHBOARD is just one of many projects we’re announcing over the next 2 weeks that prove why Simple Phone Company is working to build the most powerful communication solution that is both simple to use– and easy on the pocket!
We’ll also be communication with specific changes and enhancements with each customer and their service, so keep your eye on your inbox.
In the mean time, keep checking back with our Blog and social network feeds as we continue our Summer of announcements!
- Simple Phone Company
We’re excited to announce an all-new Simple Phone Company: a complete refresh of all our products and services. Along with some great enhancements and lower prices, we’re also paving the way for future launches and further improvements over the next few months. Let’s take a quick look at what’s changed:
All-new My Account
We’ve fully rebuilt our entire site and support system to be easier to navigate, simplified all online areas, and enhanced our self-service resources– all to help you get the most from your service. From invoices, service details, or simply finding help; you’ll find quick access to all these features and more from the new “My Account” button found on each page.
You’ll also find Voicemail under My Features, after log you login.
“Home Phone” and “Business Phone” are now “Simple Phone”
We take being simple as one of our highest core principles, and want our products to reflect the same. We’re combining the best of both “Home Phone” and “Business Phone” plans and lowering the price to a very simple $12 monthly! Business features will now be available as an optional add-on feature, for just $5 a month.
Existing customers will notice a price reduction starting March 1, 2013. Business customers who activated before February 1, 2013 will keep the lower price automatically.
Lower Prices Everywhere and Annual Plans
From WiFi Phone to Hosted Phone, we have streamlined and lowered pricing on every service we offer. Also, we’re re-introducing Annual Plan for all services by popular demand, available immediately.
Hosted Phone just got Better!
Not only did we lower pricing on Hosted Phone, but we’ve added a new lower entry plan called Lite. All plans were also enhanced with bigger and better features like more free numbers, calling to Canada, and free Speciality Number searches anytime.
Hosted Lite plan is now available for small offices, smart homes, and startups, which includes 3 lines, 3 numbers, unlimited calling, and unlimited users; all for just $99 a month.
Canada is now Free
Starting February 1, 2013 all plans and service will include free calling to Canada, just like the US. So why not call Toronto too, eh?
Calling international is now less expensive and easier to manage. You’ll no longer need a World Plan add-on all to take advantage of our wholesale per-minute rates. Find rates and country codes on our new World Calling page in the Support menu. Also, we’re excited to announce that we offer international phone numbers in over 50 countries. International Phone Numbers come with free unlimited inbound calling, and we think businesses will really love this!
Better Self-service Resources
We’ve revamped our Knowledgebase, Downloads, and Network Issues pages for easier discovery, searching, and use. Over the next few weeks we’ll be actively collecting, editing, and adding even more information and tools to these features.
Introducing our Shop
We’re very excited to announce the new Shop, with free shipping on all orders through February. From Business IP Phones to Routers at the promised lowest price, we’ve got it all covered. We’re also adding new products every week. All IP Phones are also available for free activation and configuration before shipping for a truly simple “works out of the box” experience.
Referring family and becoming a partner is now more rewarding than ever. If you refer a friend, you’ll receive $10 per customer. For our business partners, professional installers, local consultants, and more; we’re excited to invite you to offer our services to your customers and get up to 10% residual each and every month. Plus you’ll earn up to 15% of any product from our shop sold.
This is Just The Beginning
While it may seem like we’ve only just painted, this is really just the beginning. At Simple Phone Company we’re dedicated to providing the best phone services for your home and business. We’re investing, rebuilding, developing, researching, and hiring as proof to our commitment. We’re not your old phone company, we’re the Simple Phone Company.
Talk to us
We’re here when you need help via phone, email, and chat. If there is anything that we can do better or different, please let us know at email@example.com.
Chris Meadows, CEO
Simple Phone Company
Boy it’s been a busy Summer, and we’ve been hard at work for months launching our new my.SimplePhoneCo.com and getting ready to launch some exciting new services this month and next.
Enough with the foreshadowing, let’s talk about what we’re launching today to get ready for October.
All-new Sign-up form for all services
We’ve totally redesigned our order and sign form. Now it’s as easy as steps 1 to 5, plus it now officially supports 8 different languages including Spanish, French, Italian and more!
New orders are now more streamlined and processed within minutes. Check it out at https://my.simplephoneco.com/order
Fresh and Updated Downloads for Guides and manuals
We’ve collected and uploaded updated IP Phones and device guides for our business users. Also, we’ve added all the official welcome and setup guides that ship for all our different customers. Check them out at https://my.simplephoneco.com/downloads.php today!
Updated Product Pages
As you may know, we shape every product and service we offer mostly from feedback and suggestions form our customers. We are excited to say that have updated each of our product pages with better details, and added new addon features. We also added a complete feature list and tech spec for each product we offer. Check them out at their respective pages from http://simplephoneco.com/Services.html
Easier to understand billing dates:
Lastly, and also influenced by customer feedback, we’ve simplified all billing dates. In our previous billing system, we issued and made due invoices on the day they were issued. We did not have late notices, and we often found customer month’s behind without knowing they owed. Here is how our new billing dates work:
Invoices Created: An invoice is created 7 days before it’s due. If your prefer Mail in Payment, we’ll print and mail your bill.
Invoice Due Date: Invoices are due 7 after the invoice was created.
1st Late Notice: Invoices are considered late 14 days after they are due.
We offer lots of different ways to pay. Contact our Help Team by phone or email to update your preferred payment method.. We offer “Mail in Payment”, auto-pay, Credit Card, eCheck, and PayPal. If your preferred payment method is “Mail in Payment”, you will never be charged without manually submitting payment by check or online, even if you have a credit card or eCheck on file.
As always, thank you for your business. If you have have feedback or comments, we’d love to listen. Contact us anytime at firstname.lastname@example.org or 888.272.8070.
- Help Team