Archive for the ‘Maintenance’ Category

Pardon our dust…

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Pardon our dust, we’re busy making our services and network even better!

This weekend our team is working hard to upgrade and prepare our network for exciting new products and even better services.

To do so, we are disabling our online account system in order to upgrade on Friday (July 22) at 8pm PST to 3am Monday (July 24).

During this time  you will not be able to pay your bill online, review invoices, update support tickets, or update your profile.

THERE WILL NOT BE ANY INTERRUPTION OF PHONE SERVICE.

Should you need any support during this downtime, or have any questions about this, please feel free to email our Help Team engineers 24/7 at help@simplephoneco.com or click “Chat” at simplephoneco.com.
Look for more details on all our exciting “newness” come Monday!

- Help Team

Written by Blip The Blogger

July 22nd, 2011 at 6:00 pm

Posted in Maintenance,Status

Scheduled Maintenance Tuesday

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Our engineers are scheduled to preform network maintenance this evening from 11pm to 1am PST Tuesday, Feb 8.

We do not anticipate any service outages or issues related to making or receiving calls during this time window.

Until then, we’ve also disabled online Voicemail access. To check voicemail, simply dial 511 from your phone or call 818.69.VMAIL from any other phone.

The purpose of this maintenance is to strengthen our network by integrating and adding resources from our new second data center in Dallas.

If you have any questions or experience any trouble after the maintenance is completed, please feel free to contact our Help Team anytime.

We apologize for the inconvenience and greatly appreciate your business.

Help Team

Written by Blip The Blogger

February 7th, 2011 at 4:55 pm

Posted in Maintenance

Big News Coming Today!

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The Simple Phone Co. is pleased to announce some major exciting news!

Stay turned while we update the site, and we’ll update the blog shortly-

- Help Team

Written by Blip The Blogger

August 1st, 2010 at 1:01 am

Upcoming Maintenance Thursday Night

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At this time we are hard at work upgrading our site and servers for our upcoming enhancements and service offerings.
Our maintenance is expected to be completed by 2am PST.
During this time, no services are expected to be affected.
We apologize for the inconvenience, and appreciate your patience.
-Help Team

maintenanceThursday we will again be hard at work upgrading our site and servers for our upcoming enhancements and service offerings.

Our maintenance is expected to begin at 9pm PST and be completed by 2am PST Friday.

During this time, we anticipate that no services are expected to be affected, however our homepage and online account management will be unavailable.

We apologize for the inconvenience, and appreciate your patience.

- Help Team

Written by Blip The Blogger

July 20th, 2010 at 2:50 pm

Posted in Maintenance

Earthquake Reminder: Calling to Mexico is FREE

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In wake of the large earthquake in Southern California and Mexico, we wanted to remind our customers that calls to Mexico are included in our packages.

All calls to Mexico are free, and are included in our callings packages at no additional cost.

- Help Team

Update: Our ULC’s in Mexico (service providers) are not reporting any issues connecting calls to border area cities or Northern Mexico.

Feel free to contact our help team by email if you have any issues or question regarding this situation at help@simplephoneco.com.

Written by Blip The Blogger

April 4th, 2010 at 4:04 pm

Posted in Maintenance,Status

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