April 2015

Let’s help Nepal! In the wake of the news that continues to build in Nepal and areas of North India following a devastating earthquake, we are calling you to help too!

We’re going to continue to look at ways help ourselves. Through May 8, all calls to Nepal will be free of charge. If you do not have international calling enabled, please feel free to contact Customer Support to add this free feature.

Here are just a few organizations working on support and recovery of Nepal and it’s people:

Red Cross

Save the Children

Habitat for Humanity

Global Giving

World Vision

Care.org

Mercy Corps

Unicef

World Food Program

Convoy of Hope

Oxfam

On April 1st, Simple Phone Co. launched it’s new and improved Help Center. Here are some highlights on the transition.

Behind the Scenes: Our updated ticketing system uses the newest technology to power a sleek new interface for our Customer Support team to better manage your requests. From its inbox-like layout and “Quick Filter” views, our team can prioritize your tickets or create tickets to follow up on pending items. Features like “reminder notifications” and post-ticket surveys will help our Customer Support team be more organized than ever before and ensure your feedback is heard.

Chat with us: Use our Chat feature to  talk with someone on our support team within seconds. Ask us questions about your services or tell us about about your weekend. We love catching up with our customers!

Reading Material: Don’t forget about those nifty Help Center Articles that can aid you in solving issues or answering questions. Articles range from “Troubleshooting ‘Device not Registered’ Error” to “How to Call International Numbers”. If there is a topic you would like to see added to our Help Center, let us know!

We hope you enjoy our new Help Center as much as we do. Happy browsing!