All-new January – News and Updates for January 2017

All-new January – News and Updates for January 2017

Platform – New Features for January

Last month we rolled out our Platform Advanced update which launched an intuitive new interface for managing your service and features. If you missed it, you can read more about it here. It’s chocked full of exciting new features and a modern new look.

As promised, we have some exciting new updates to share for January too. Take a look around, and here are a few we’d like to spotlight:

Text to Speech

When building a menu or media (that’s a spoken message), you can now use Text to Speech with customizable voices and languages.

This feature can be found in the Play Media feature within Callflow App or SmartPBX’s Virtual Receptionist.

Sending Faxes

Now available for all users, Fax Box allows you to receive and now Send faxes from any number.

You can enable this feature within Call Flow’s Fax Box section, or add a Fax Box for each user in SmartPBX.


With more phones shipping with more buttons, many harken to think about the “good old days” when you could see someone else busy on the phone. Our presence feature is just that, but advanced enough to know when any one user’s phone or apps are in-use, or just monitor a special phone or app, easily.

You can also monitor use of Call Parking, Conferences, and more. To learn more about Presence, schedule a support appointment, or check out our new video tutorials.

> See all our amazing and included features

Introducing Appointments

Our concierge-style approach to support and on-boarding is easily one our best signatures features, and we wanted to make it even easier to get more on your schedule.

Introducing Appointments, a simple, on-demand feature to schedule a Specialist on your time. Just pick an available time, choose a subject from training to support, and we’ll call you on time to help. This new support feature is free to all customers.

> Schedule an Appointment 

New Yealink Phones Now Available

We’ve updated our Yealink phone line up just for 2017! Introducing…


This upgraded phone improves our budget friendly Yealink’s option by adding 3 additional soft keys. Use the extra buttons for speed dials, Presence, and more!

> Discover more about T41P


With more battery and durability, this new Yealink answers the call with an improved cordless phone. Using the same expandable base as the W56H Handset, this version offers the best utility and functionality on the market.

> Meet the Yealink W56P

Introducing Provide: White-label and Wholesale Solution

We’re super excited to announce the launch our solution for providers that are looking to build incredible experiences on the features their customers enjoy. With 5 primary solutions to mix and match from, anyone can build and grow their own phone company. Simply said, we help you Provide it all.

> Learn more about Provide

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